Privacy Policy

Information we may collect

When you use Spinmama Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the site, the services you use and the choices you make.

Account and contact details

This may include your name, date of birth, residential details, username, password, email address, telephone details and other information submitted when you register or update your account. We may also record your preferences, account status, responsible gaming settings and communications with our support team.

Verification and identity information

To help confirm identity, age and eligibility, we may request verification information or documents. These may include identity documents, proof of address, information about the source of funds where appropriate, and details needed to resolve account security or compliance checks. We handle this information carefully and use it for verification, fraud prevention, safer gambling processes and other lawful purposes.

Payment and transaction records

We may receive or record information about deposits, withdrawals, game activity, account balances, payment methods and related transaction history. Payment providers may process some payment details directly. We may receive limited information from those providers to confirm a transaction, investigate an issue, prevent misuse or maintain accurate account records.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, website activity, pages viewed, access times and information about how you interact with features. This information helps us maintain functionality, protect accounts, understand performance and improve the player experience.

Information from other sources

Where permitted, we may receive information from payment services, identity and verification providers, fraud prevention services, analytics providers or other service partners. We may combine this information with information collected through the website when necessary for account administration, security, compliance or support.

How we use and share information

We use personal information for purposes connected with providing and managing the casino service. These purposes may include:

• Creating, maintaining and securing your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing games, account features, customer support and service communications.
• Confirming identity, age and account information.
• Conducting anti-fraud, anti-money-laundering, security and risk checks.
• Detecting suspicious, unlawful or unauthorised activity and protecting players and the website.
• Managing responsible gaming tools, restrictions and related support.
• Meeting legal, regulatory, accounting and record-keeping obligations that apply to gambling services.
• Investigating complaints, disputes, technical problems and payment issues.
• Monitoring website performance, testing features and improving usability.
• Sending service messages, security alerts and other essential account communications.
• Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.

We do not use personal information for purposes that are incompatible with the reason it was collected unless a lawful basis allows us to do so. Where consent is required, you may withdraw it at any time. Withdrawing consent does not affect processing that took place before withdrawal and may not stop processing based on another lawful reason.

Sharing information

We may share relevant information with service providers that help operate the website and account services. These may include payment processors, identity verification providers, fraud prevention services, technology and hosting providers, customer support platforms, analytics providers and professional advisers. Providers should receive only information reasonably needed for their assigned service and are expected to handle it securely.

Information may also be disclosed where needed to protect players, prevent fraud or security threats, investigate suspected unlawful activity, enforce applicable terms, respond to a valid legal request or meet an obligation imposed by law. If business operations change, information may be transferred as part of a merger, sale, restructuring or similar transaction, subject to appropriate protections.

Marketing communications

Where permitted, we may use your contact details to send information about services, features or promotions. Marketing communications will be sent in accordance with applicable requirements and your selected preferences. You can withdraw marketing consent or ask us to stop direct marketing by contacting support@spinmamacasino.best. Essential service, security and account messages may still be sent when necessary.

Cookies, storage and security

Cookies and similar technologies

Spinmama Casino may use cookies and similar technologies to remember settings, keep you signed in, support account and security functions, understand website usage, measure performance and provide relevant communications. Some cookies are necessary for the website to work, while others help us analyse or improve the service.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, disabling cookies may affect sign-in, game features, preferences or other parts of the website. Cookie settings do not necessarily remove information that has already been collected or stored in account records.

Storage and retention

Personal information may be stored in electronic systems operated by us or by service providers working on our behalf. Information may be processed in Australia or another country where our service providers operate. Where information is handled by a provider, reasonable contractual, technical and organisational safeguards should be used to protect it.

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Security

We use reasonable security measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No online system can be guaranteed to be completely secure, so players should protect their passwords, use secure devices and contact support promptly if they suspect unauthorised account activity.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can exercise these rights by contacting support@spinmamacasino.best. Please describe your request clearly and include enough information for us to understand what you need. We may need to verify your identity before completing a request, particularly where the information is sensitive or the request concerns account security.

• Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where there is no continuing lawful or operational reason to retain it.
• Withdrawal of marketing consent: withdraw your consent to promotional communications or ask us to stop using your information for direct marketing.
• Restriction or objection: in some circumstances, ask us to limit or stop particular types of processing.
• Complaint: raise a concern about how your information has been handled so that it can be reviewed.

A deletion request may not result in immediate removal of every record. We may need to retain information to meet legal or security obligations, complete a transaction, resolve a dispute, prevent fraud, maintain accurate financial records or establish, exercise or defend legal claims. Some records must also be kept for a period required by law after an account has been closed. If information is retained, we will aim to limit its use to the reason it must be kept.

You can usually unsubscribe from marketing messages by using the unsubscribe option provided in the message or by contacting support@spinmamacasino.best. Withdrawing consent does not affect processing that took place before withdrawal. It also does not prevent us from using information where another lawful reason applies, including account security, fraud prevention or legal compliance.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or our information-handling practices. The latest version will be made available on this page. We encourage you to review it periodically. Where an update is significant, we may provide an additional notice through the website or by another appropriate communication method.

If you have a privacy question, want to exercise a data right or believe your information has been handled incorrectly, please contact support@spinmamacasino.best. We will review the matter and respond in accordance with applicable requirements.