Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Every bet has the potential to result in a loss, regardless of previous results, personal strategies or how long you have been playing. Past outcomes do not determine future outcomes. A win does not mean another win is more likely, and a loss does not mean a win is due.

Only gamble with money you can afford to lose after essential expenses have been paid. Gambling funds should never come from rent, mortgage payments, bills, food, school costs, medical expenses or money set aside for other important purposes. Do not borrow money, use credit irresponsibly or sell personal items to fund gambling.

Before starting a session, decide how much time and money you are prepared to spend. Treat those amounts as limits rather than targets. Once a limit has been reached, stop playing. Avoid increasing your stake because you are winning, trying to recover a loss or feeling under pressure to continue.

• Set a spending limit before you play and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Do not chase losses or increase bets to try to recover money.
• Never gamble when you are upset, stressed, tired or under the influence of alcohol or drugs.
• Do not gamble as a way to earn income or resolve financial difficulties.
• Keep your account details secure and do not allow other people to use your account.
• Review your gambling habits regularly, even if gambling currently feels controlled.

Promotional offers, bonuses and other incentives can involve conditions and restrictions. Read the relevant terms before accepting an offer and consider whether it fits within your personal limits. You can choose not to participate in promotions. An offer should never be a reason to gamble more than planned.

Recognise the warning signs

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, background or previous experience. Some people notice changes in their behaviour quickly, while others may not recognise a concern until gambling has affected their finances, relationships, work, study or wellbeing.

Consider taking a break and seeking support if any of the following apply to you. One sign alone does not determine whether someone has a gambling problem, but several signs may indicate that additional support would be helpful.

• You spend more time or money gambling than you intended.
• You regularly think about gambling when you are not playing.
• You feel restless, irritable or uncomfortable when trying to reduce or stop.
• You keep returning to recover money you have lost.
• You hide gambling activity, losses or transactions from family and friends.
• You borrow money, miss payments or use essential funds to gamble.
• You cancel plans, miss work or study commitments, or withdraw from other activities.
• You gamble to escape stress, sadness, loneliness, anger or other difficult feelings.
• You argue with people close to you about gambling.
• You feel guilt, shame, anxiety or loss of control after gambling.
• You have tried to stop or cut back but have not been able to do so.
• You consider selling possessions or taking on debt to continue gambling.

If gambling is affecting your mental health, personal safety or relationships, stop gambling and seek help as soon as possible. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an appropriate crisis support service in your area.

Tools to help you stay in control

Practical controls can help you maintain a planned approach to gambling. Depending on what is available on your account and in your jurisdiction, responsible gambling tools may include deposit, spending, loss or wagering limits; session reminders; reality checks; temporary time-outs; and longer-term account exclusions. These tools are designed to support your decisions, but they work best when used before gambling becomes difficult to manage.

Set limits before playing

Choose an amount and time period that fit comfortably within your budget. Consider setting daily, weekly or monthly limits. A lower limit may be appropriate if your circumstances change, including changes to income, household expenses, health or family responsibilities. Do not treat a limit as an amount that must be spent.

Take a break

A time-out can provide space to review your habits without the pressure of an active session. During a break, remove gambling applications or shortcuts, avoid gambling-related advertising and spend time on other activities. A break can be useful even when you do not believe you have a gambling problem.

Request a longer exclusion

If you want to stop gambling, consider requesting an account closure or a longer-term self-exclusion where this is available. Follow the instructions provided through the relevant account or support process. Do not open another account or use another person’s account to get around an exclusion. Account controls may not prevent access to every gambling service, so consider using broader blocking and support options as well.

Keep records

Review your deposits, withdrawals, bets and time spent gambling. Looking at the overall picture can make it easier to identify patterns that may not be obvious during individual sessions. Bank notifications, budgeting tools and independent financial advice may also help you monitor gambling-related spending.

If you would like help using available responsible gambling controls, contact Spinmama Casino through the support options shown on the website. Support staff can explain the general process and available account tools. Do not share your password or security codes with anyone.

Getting support in Australia

You do not need to wait until gambling has caused serious harm before asking for help. Speaking with someone you trust can be a useful first step. Choose a person who can listen without judgement, help you maintain boundaries and support practical changes such as limiting access to money or taking a break.

Professional support is available through gambling counselling and other health services across Australia. National and state or territory services may offer confidential information, counselling, financial guidance and support for family members and friends. Availability and eligibility can vary, so use the current official service information for your location.

Family members and friends can also be affected by another person’s gambling. If you are concerned about someone, focus on the impact of the behaviour rather than blame. Choose a calm time to talk, describe what you have noticed, encourage professional support and protect shared finances where appropriate. You are not responsible for controlling another person’s gambling, and you can seek support for yourself.

1. Stop gambling and avoid making further deposits while you consider your next step.
2. Tell a trusted person what is happening and ask for practical support.
3. Use available account limits, time-outs or self-exclusion options.
4. Contact an Australian gambling support service or qualified health professional.
5. Review your budget and consider independent financial counselling if money is affected.
6. Seek urgent help if gambling has contributed to thoughts of self-harm, threats or immediate danger.

Spinmama Casino promotes responsible participation and may take steps required by applicable laws and regulations. Account checks, restrictions or other safeguards may apply. Responsible gambling information is general in nature and does not replace professional medical, psychological, legal or financial advice. If gambling is no longer enjoyable or feels outside your control, stop and seek support.